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Here, you will find the answers to some of the questions we are most often asked. Hopefully, the rest of this site will answer any other questions you might have. But, if you have a more specific question, or you're still not sure of something, then just email, get in touch via the contact us page or give us a ring.
A: Not at all. The smallest order we have processed was just two slides.
Of course, if you wanted to take advantage of our free Home Collection Service, your order would need to total £100 first.
So, if you're nearly there, have a look around and see what else you can send us!
A: Certainly. If you're considering having upwards of 500 slides/negatives/photos scanned, just send us up to 10 of them and we will happily scan them for you free of charge and email you over the results. We will then return your slides/negatives/photos by first class recorded delivery, also for free.
Once you've had a chance to look at the results, if you're happy, go ahead and make an order.
Though you may only use this service once, we offer this free service for video to DVD transfer as well.
If you have more than 20 videotapes you want transferring to DVD, send us one and we will send you back your original videotape plus a copy on DVD.
A: For prices from 10p per image, whether it is a slide, negative or an up to A4 sized photo, you get the following:
You will struggle to find another scanning service ANYWHERE that offers all of this for one low fixed price.
A: The order form has a space on it for you to let us know the text you require for the DVD. To let us know which picture you would like printing on the front please either include a note describing your chosen image or, when you send your order, separate it in some way. You could do this by wrapping a small piece of paper around it, or placing it in an envelope within the package you send to us and labelling it appropriately.
If you haven't told us which image you would like printing on the front of the DVD, we will just print the first image we come to. If you haven't told us what text should go onto the disc, we will normally print it with the phrase, "Family Memories."
A: Of course you can! As many as you like! But, due to the extra time and costs involved, we charge an additional £1.99 per copy you require. This same fee applies if you require copies of your converted videotapes as well.
However, when you consider that each disc will be printed in the same way as the original, come in its own ‘unbreakable’ jewel case, you can see that this is a very reasonable price. A small cost if you want to give copies of your precious memories to other family members.
A: Not normally. The reason we use DVDs is because they can store more photos than a CD-ROM.
A: Yes we do. We can produce a SlideShow DVD of your favourite images which you can watch on your DVD player. If you like, we will add the backing track of your choice. You will need to supply the music that you require for the backing track on a CD or on a memory stick. We will return any CDs or memory sticks you send us. Please provide about ten minutes of music.
Perhaps you want to give your parents or grandparents a special DVD of their wedding photos for an important anniversary? Or maybe you want to embarrass your boss at his birthday party with photos of himself as a baby!
They are your photos. Let your creativity decide what you would like to do with them.
A SlideShow DVD fits up to 100 images on a disc and the price you are charged depends on how many images we scan.
Alternatively, just send us digital images and we can produce a SlideShow DVD from these.
A: Yes, but it is very reasonable. If you provide us with up to 100 digital images it costs £10.00. If you provide us with photographs/slides/negatives, a Slideshow DVD costs £6.00 plus the cost of scanning.
A: You may indeed. The only thing that you need to consider is whether the SD card is big enough to accommodate the number of images you send for scanning. As a guide: 600 scans from 35mm negatives or slides take up about 4GB of space. As does 400 photos up to 7" x 5" or 200 larger photos.
If you like you could send a large enough memory stick instead.
A: To an extent, how large a print do you want? A scanned slide or negative from PiciScan could be printed at any size up to 110cm x 73cm. Whereas a scan from a 6" x 4" photo could be re-printed at any size up to 2.4m x 1.6m.
So, pretty large then. We now offer a service where you can have your scans as stretched canvas prints. Soon we will be offering fully customized photo-books as well.
A: We are only a small business. Using Royal Mail Special Delivery, someone has to visit the Post Office. And that is time spent when they could be scanning.
A: We scan all types of 35mm slide. Whether it's cardboard, or plastic mounted, we can scan it. We also do other types of slide, eg. 126 and 127. There are certain types of slide we cannot, as yet, handle. If you are unsure, just ask.
A: The full answer is, "We could," but, we'd have to scan each frame individually before splicing it all together again. That would cost around £430 per minute of film. So, at the moment, it's not a service we offer. But we are looking into offering it in the future.
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